Terms of service

Terms of Service

1. About us

This online store is operated by Richer Pty Ltd (ABN 83 699 898 658), trading as Velvina, based in Sydney, Australia.

Throughout these terms, “Velvina”, “we”, “us” and “our” refer to Richer Pty Ltd.

You can contact us at info@velvinabrand.com.

2. These terms

These terms apply to purchases through our online store. Please read them alongside our Shipping Policy, Returns & Exchanges Policy and Privacy Policy, available on our website.

We currently deliver within Australia only.

Nothing in these terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

3. Product information

We aim to ensure our product descriptions, images and sizing information are accurate.

Colours may appear slightly different depending on your device and screen settings. This does not affect your right to receive products that match their description.

Our size guide provides guidance when choosing your size. Please contact us before ordering if you would like assistance.

4. Prices and payment

All prices are displayed in Australian dollars (AUD) and include GST where applicable.

Shipping charges, if applicable, are shown at checkout before payment. You will be able to review the total cost before placing your order.

Available payment methods are displayed at checkout. Payment must be authorised before dispatch.

Changes to prices apply to future purchases and do not alter the price of an order we have already accepted.

5. Placing an order

Please ensure your order details, email address and delivery address are accurate.

An automated order confirmation acknowledges that we have received your order. We accept your order when we send your dispatch confirmation.

Before acceptance, we may be unable to fulfil an order if:

The product is unavailable.
Payment cannot be authorised.
There is a material error in the product listing or price.
There are reasonable grounds to suspect fraud or an unlawful transaction.

If we cannot fulfil your order, we will notify you promptly and refund any payment taken for the cancelled items and associated delivery charges.

We will not substitute products or charge an increased price without your agreement.

6. Changing or cancelling an order

To request a change or cancellation, email info@velvinabrand.com as soon as possible.

We will try to accommodate your request before dispatch, but changes may not be possible once processing has progressed.

After dispatch, voluntary returns are handled under our Returns & Exchanges Policy. This does not affect any cancellation or other rights you have under applicable law.

7. Shipping and delivery

We dispatch orders from Sydney to addresses within Australia.

Shipping charges, preparation times and estimated delivery times are set out in our Shipping Policy.

Delivery times are estimates and do not limit your statutory rights.

If your parcel is delayed, missing or damaged, please contact us. We will investigate with the carrier and provide any remedy required by law.

8. Returns, refunds and size exchanges

Our Returns & Exchanges Policy explains how to request a return, refund or size exchange.

We offer a voluntary 14-day change-of-mind return period from delivery, subject to the conditions in that policy.

The first size exchange per order within Australia includes return postage and standard delivery of the replacement pair, subject to the eligibility and availability conditions in that policy.

These voluntary conditions do not limit your rights concerning faulty, damaged, incorrectly supplied or misdescribed products.

9. Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure, you may choose a refund or replacement. You may also choose to keep the goods and seek compensation for their reduced value. You may be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure that can be remedied, we will provide a remedy free of charge within a reasonable time. If the failure is not resolved within a reasonable time, you have further rights under the Australian Consumer Law.

Please contact info@velvinabrand.com if you believe there is a problem with your purchase. We will handle your claim directly.

The 14-day change-of-mind period does not apply to consumer guarantee claims.

10. Use of our website

You must not use our website for unlawful purposes, attempt unauthorised access, introduce malicious software or interfere with its operation.

If you create an account, please keep your login details secure and notify us if you suspect unauthorised use.

11. Intellectual property

Content on this website, including branding, photographs, text and designs, is owned by or licensed to us.

You may access and use this content for personal shopping purposes. Other uses require permission from the relevant rights holder unless permitted by law.

12. Privacy

Our Privacy Policy explains how we collect, use and disclose personal information when you visit our store, place an order or contact us.

13. Updates to these terms

We may update these terms by publishing a revised version on our website.

The version in effect when you place your order applies to that purchase. Later updates will not retrospectively change your order or accrued rights.

14. Governing law

These terms are governed by the laws of New South Wales, Australia.

Nothing in this clause prevents you from relying on mandatory legal protections or accessing a court or tribunal in another jurisdiction where you are entitled to do so.